Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as quickly as possible. The following policy is designed to ensure your satisfaction and understanding of the purchase process on our sites and mobile applications, including without limitation.
This Purchase Policy applies to any purchases on our Site made on or after April 14,2022,
Please also review our purchase policy, which governs your use of our Site, and your purchase, possession, or use of any Canary Music Events, live music shows , products, or services. If you have any questions, please contact us.
1. Currency :
All ticket prices for events that occur in the Canary Islands (Spain) are stated in Euro (EUR).
2. Payment Methods :
We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, Discover.
We Require 100% of the payment in advance at the time of purchase.
3. Pricing and Availability :
We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. Tickets are generally sold through several distribution points, including websites, apps, and box offices. Most distribution points generally access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.
4. Order Confirmation and Processing :
Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.Immediately after you submit your request for tickets, we will send you an email notifying you that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets, and have begun the process of seeking to secure the requested tickets. Once the requested tickets have been secured by us, your credit card or other method of payment used at time of purchase will be charged, and we will send an Order Confirmation confirming that your request has been finalized, and that we have purchased the tickets on your behalf. You should also receive a copy of your invoice. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice, or updated status email from us. If you have not heard from us, or have only received confirmation that we received your ticket request, please contact us to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us. Orders cannot be canceled due to problems with receipt of emails.
5. Service Fees, Order Processing Fees, Taxes :
Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee. We collect tax as required by state and local laws. We may display the tax separately or include it in the total service fee amount. Resale tickets are also typically subject to a per ticket service fee and a per order processing fee. Per state and local laws, some resale tickets are subject to tax, which we either display separately or include in the total service fee amount.
Cancellation and Refunding :
1 - If an event is canceled, no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase within 13 working days once funds are received from the Event Organizer.
2 - Please note that Canary Music Events are not an agent and you are submitting your payment at the time of purchase directly to the event organizer bank account .
3 - If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event.
4 - All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged.
5 - ( NON REFUNDABLE ) Except for canceled events (as explained in Canceled, Postponed, Rescheduled and Moved Events, above), there are no refunds, exchanges, or cancellations once a request is submitted to us. This policy is in place because, when you place your ticket request , we attempt to secure and acquire those tickets for you from a ticket seller and are not able to recover our costs. To be clear: if we have provided you with an Order Confirmation email for your Ticket purchase, even though you may have not received your requested tickets, we have already committed to acquiring and securing those tickets for you. Please order tickets only after you are certain you want them.
6 - Account, Order, and Billing Information Verification
All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice.